Return & Exchange Policy

Exchange Policy

Product Quality Assurance

  • Every product is checked multiple times before dispatch.

  • Slight differences in color, design, or fabric may occur due to photography, lighting, screen settings, or manufacturing.

Exchange Eligibility

Domestic Orders Only

  • Exchanges are available only for orders delivered within India.

Product Condition
To qualify for an exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Have all original tags attached.

  • Be in its original packaging.

  • Have no damage, stains, perfume marks, or alterations.

Non-Exchangeable Items

The following products are not eligible for exchange unless received damaged, defective, or incorrect:

  • Sale or Clearance Products

  • Customized or Personalized Products

  • Minor color or fabric texture variations

Exchange Request Process

Step 1: Submit Your Request

  • Contact our support team within 48 hours of delivery.

  • Provide:

    • Order Number

    • Product Details

    • Reason for Exchange

    • Images, if required

Step 2: Reverse Pickup

  • If available, our logistics partner will collect the product.

  • If reverse pickup is unavailable, you may need to self-ship the product to the address provided by our support team.

Step 3: Quality Inspection

  • The returned product will be inspected.

  • If approved, the exchange will be processed.

Step 4: Replacement

  • The replacement product will be dispatched within 7–10 business days after successful inspection.

  • Only one exchange request per order/item is allowed.

Size Unavailability

  • If the requested size or product is unavailable, a Store Credit/Credit Note may be issued.

  • Store Credit is valid for 90 days from the date of issue.

  • Store Credit cannot be exchanged for cash.

Cancellation Policy

Customer-Initiated Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped or processed.

  • Contact our customer support team with your order details.

Prepaid Orders

  • Eligible refunds will be processed to the original payment method.

  • Customers may also choose Store Credit.

Cash on Delivery (COD) Orders

  • COD orders can be cancelled within 24 hours of placing the order.

Cancellation Charges

  • Payment gateway transaction fees, if applicable, may be deducted from the refund amount for prepaid orders.

Company-Initiated Cancellation

Rajasthani Bunai may cancel an order due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent transactions

  • Payment verification issues

  • Logistics restrictions

  • If Rajasthani Bunai cancels an order, the amount paid by the customer will be refunded.

No Return & Refund Policy

No Return Policy

  • Rajasthani Bunai follows a strict NO RETURN POLICY.

  • Once a product has been delivered, it cannot be returned for a refund.

We do not accept returns for:

  • Change of mind

  • Incorrect size selected by the customer

  • Color or fabric variations caused by screen settings

  • Personal preference

  • Sale, Clearance, Promotional, or Discount Offers

  • Please check the size chart and product details carefully before placing your order.

Refund Eligibility

Refunds will be issued only when:

  • Rajasthani Bunai cancels the order before dispatch.

  • A prepaid order is cancelled within the eligible cancellation period.

  • A duplicate payment is made for the same order.

  • The product is lost during transit and confirmed by the courier partner.

Damaged, Defective or Wrong Product

  • Contact us within 48 hours of delivery with clear photos and order details.

  • After verification, we will provide:

    • A replacement, subject to stock availability, or

    • Store Credit if a replacement is unavailable.

  • No refund will be provided if a replacement or Store Credit is offered.

Sale Products

Products purchased during:

  • Sale

  • Clearance

  • Promotional Offers

  • Discount Campaigns

are considered Final Sale and are not eligible for return or refund.

  • Exchange is available only if the product received is damaged, defective, or incorrect.

Exchange Request

  • To Submit Exchange Request, Click Here

Contact Us

For exchange, cancellation, or policy-related assistance:

Rajasthani Bunai Customer Support

📧 Email: rajasthanibunai@gmail.com